Schubertring 10-12 Grand Ferdinand - Your Hotel in the City Center
Meissl & Schadn
800 ft
10-12 Schubertring
Kotor Eat & Drink
400 ft
Schubertring 4
Cafe Schwarzenberg
700 ft
Kaerntner Ring 17
Paul Restaurant
700 ft
Johannesgasse 16
Pho Saigon
1000 ft
Hegelgasse 17
Reviews and Ratings
Reviews from guests about their experience.
62%
loved their spa retreat and can’t wait to return.
6.2/10
Nice
Rooms
7.8
Location
9.2
Service
8.0
Dining
7.4
Guest reviews
6.2/10
based on 5 reviews
8.9
8.9/10 based on 1793 reviews
Isaac
United Kingdom,
March
2025
7.2/10
My stay at The Ritz-Carlton, Vienna had its ups and downs. On the positive side, the location was superb, making it easy to explore central Vienna. However, I found the service during breakfast chaotic, and some areas of the hotel felt underwhelming and outdated, not quite matching the Ritz name. Overall, it was a mixed experience.
Rooms
6.0
The room was large and comfortable, but the decor felt outdated and dark. I appreciated the spacious bathroom with ample amenities, but it lacked the brightness I expected.
Service
5.0
While some staff were pleasant and attentive, the breakfast service was disorganized, which left a disappointing impression overall.
Location
9.0
The hotel's location is excellent, providing easy access to major tourist attractions without being in the bustling old town.
Dining
5.0
The dining experience unfortunately did not impress. Breakfast lacked variety on some days and the food quality didn't meet expectations. The venues felt more like casual cafes rather than upscale dining.
Facilities
5.0
While I enjoyed the gym and spa, both could use improvement in their amenities and offerings. The overall experience was lacking compared to other Ritz properties.
Oliver
United Kingdom,
January
2025
5.4/10
My stay at The Ritz-Carlton, Vienna was truly nice, with an absolutely magnificent breakfast and spacious, clean rooms. However, I encountered some hiccups with the concierge's service not feeling as warm as I had hoped. Overall, an very nice hotel in a fantastic location with a few areas for improvement. 🌟
Rooms
8.0
My room was spacious, beautifully clean and featured a lovely bathroom. However, it lacked a separate living area which would have been ideal for our family setup.
Service
7.0
Most of the staff were friendly and attentive, particularly at the restaurant and spa, but I felt the concierge service was a bit stiff during my stay.
Location
9.0
The hotel is conveniently located within walking distance of major attractions, which was perfect for exploring Vienna on foot.
Dining
9.0
Breakfast was really good with a wide variety of high-quality offerings. Dinner at the hotel restaurant was enjoyable, though I did notice a cover charge which felt a bit unusual.
Facilities
8.0
The hotel's amenities like the spa and pool were fantastic, making the overall experience relaxing and enjoyable, even if the lobby experience left something to be desired.
Dominic
United Kingdom,
January
2025
5.4/10
I had an very nice stay at The Ritz-Carlton, Vienna, which combined business and leisure perfectly. The exemplary service from the staff, especially in the Club Lounge, stood out. The room was spacious and beautifully appointed, although I encountered noise issues from the adjoining room on one night. Overall, the hospitality and attention to detail made for a nice experience. 🌟✨
Rooms
9.0
The rooms were spacious and well-appointed with fantastic showers, although I did experience some noise from the adjoining room. However, the staff were accommodating and moved me to a quieter junior suite.
Service
10.0
The service was really good throughout my stay. The staff were incredibly gracious and personal, even leaving a thoughtful note and sweets in my new room after I had to move.
Location
9.0
The hotel's location was ideal, within walking distance to major sights like Hofburg Palace and the Opera House, making it easy to explore Vienna.
Dining
8.0
I enjoyed excellent food at the Club Lounge, where the variety was impressive and high-quality. However, I found the breakfast on one occasion to be somewhat chaotic.
Facilities
8.0
The facilities were solid, including a decent gym and spa that my friend particularly enjoyed. The housekeeping services were also noteworthy for their responsiveness.
Joshua
United Kingdom,
December
2024
7.0/10
My stay at The Ritz-Carlton, Vienna was truly really good. The location is perfect for walking around the city, and the perfect service made me feel like a valued guest. The only minor hiccup was with the breakfast rush, where the dining experience was a bit crowded at times.
Rooms
10.0
I was impressed by the spaciousness and cleanliness of my room, complete with a full mini bar and good chocolates each morning.
Service
10.0
The staff were very nice. from the front desk to the concierge team, they went out of their way to help me surprise my wife with a vow renewal for our anniversary.
Location
10.0
The hotel's location is ideal. I could easily walk to many attractions and there’s convenient access to trams and the metro.
Dining
9.0
I enjoyed the dining experiences, especially the breakfast buffet which had a great variety. though the restaurant can get a bit crowded during peak hours.
Facilities
10.0
The facilities were great, with a lovely rooftop bar offering fantastic views and an inviting spa to unwind after a day of exploring.
Lily
United Kingdom,
October
2024
6.2/10
I had a mixed experience at The Ritz-Carlton, Vienna. While the location was really good and allowed easy access to various attractions, the room I stayed in left something to be desired in terms of comfort and ambiance. Additionally, the breakfast was underwhelming for the price, and I expected more from a hotel of this caliber. Ultimately, the excellent service from the staff certainly added a positive aspect to my stay.
Rooms
6.0
The room I stayed in was clean and spacious, but I found the furnishings average and the mattress needing replacement. Despite being well-maintained, the overall vibe didn't live up to my expectations.
Service
8.0
The service was amazing. staff like Armand and Katerina were friendly and prompt, ensuring my needs were met. However, there were a few instances where requests were overlooked.
Location
9.0
The hotel's location is fantastic, being close to Stadtpark and other central attractions. I appreciated the walkable distance to various sites, but access to public transport could be improved.
Dining
6.0
Breakfast was disappointing, with limited options and slow service, and I expected a lot more for the price. The dining options overall were fine, but didn’t stand out as really good.
Facilities
7.0
Facilities like the workout space were impressive and well-kept. yet the lack of a proper business center was a concern for a frequent traveler like me.